Overview
To manage Chrome devices, you need to first enroll the devices in your domain. Once enrolled, you can view your devices in the Google Admin console. They will be listed as Provisioned in the device list. This article describes what to do if you lose or need to return devices.
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If you no longer need a device or are returning it, you must first deprovision it.
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If you lose a device or if it’s stolen, you should disable the device.
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If you have Forced re-enrollment enabled, you need to deprovision the device when you no longer want to manage it in your domain.
Deprovision Chrome devices
To remove devices that are no longer active, being resold, or are being submitted for return / repair, you must deprovision the device. This does the following for selected devices:
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Removes device policies, device-level printers, and access to Kiosk Mode (including Public Sessions)
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For same-model replacements, licenses associated with a deprovisioned device can be used to enroll other devices that comply with Chrome device license policies.
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Removes the serial number from the default (“Provisioned”) view. Select “Deprovisioned” from the filter in order to view a list of deprovisioned devices.
To deprovision devices:
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Sign in to the Admin console at https://admin.google.com.
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Go to Device Management > Chrome devices.
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In the device list, select the provisioned device(s).
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Click More Actions and choose Deprovision.
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In the warning message that appears, choose your reason for deprovisioning the device, and click Deprovision to complete the process. The table below contains guidelines on which option to select.
Noting your deprovisioning reason
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Scenario |
Deprovision reason to select |
|---|---|
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You have a return materials authorization (RMA), and the replacement device is the same model as your original (defective) device. |
Same Model Replacement |
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You're replacing a malfunctioning device, that's under warranty with a new device from the same manufacturer (for example, special case RMA). |
Same Model Replacement |
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You're upgrading or replacing your device with a newer model of the same device. |
Different Model Replacement |
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You're reselling, donating, or permanently removing the device from use. |
Retiring from fleet |
Note: If your device has been stolen or lost, don’t deprovision it. Instead you need to disable the device.
Re-Enroll a Deprovisioned Device
Common reasons for re-enrolling a deprovisioned device:
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Repaired device is returned
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Misplaced device is found
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Accidentally marked as deprovisioned
To re-enroll the device, follow the manual enrollment process with a user that is eligible to enroll. Learn more about enrollment.
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